About Us

Marcus joined us from August 2020 and he is the new head of the company. Marcus looks back at more than 20 years of luxury hotel experience in Europe, Middle East and Asia and he last held the position of Representative Director of Shangri-La Hotels Japan K.K. and General Manager of Shangri-La Hotel, Tokyo. Marcus moved to Hakuba with his Japanese wife Kana and their little Pembroke Welsh Corgi, Gin. He enjoys running and cycling as well as snowboarding.

Marina joined the Hakuba Hotel Group team in 2019 as Property Manager and as a member of the reservations team. Marina is originally from Tokyo, but lived in Boston, Berkeley and San Francisco for over 7 years. Marina hikes, swims, skis and practices cross-fit when she has time. She also loves all kinds of food and her 4-years old niece.

John joined the team in 2018 to manage the marketing efforts for Hakuba Hotel Group in addition to our travel agency, Hakuba.com. Prior to this, John taught English at a Senior High School in Tokyo for several years. John loves fitness, Japanese baseball, and a warm onsen after a long hike.

Nancy is from Taiwan and joined the team in 2019 as accounting support and part of the reservation team. Before HHG, Nancy worked in several countries including the U.S., Australia, Japan, and New Zealand. She is a dog person, likes reading, and enjoys Hakuba's year-round beautiful nature.

Aya is from Nagano and joined the team in 2016 as a seasonal staff member after which she joined the reservation team full time. She now manages operations for Hakuba Hotel Group. She was an exchange student to NC, USA and lived in OH, MA in the USA. She started skiing when she was 2 years old and now enjoys snowboarding as well. She is a dog lover and a book nerd.

Tomomi is joining the team as Assistant Marketing Manager from November 2020 after having spent several years at Goryu Resort. Tomomi's role will cover PR and Marketing for the Japanese market as well as event organization and management. Tomomi is originally from Osaka and in her private time she enjoys traveling, eating and working out. She also spent three years in South America as a local tour guide for Japanese tourists.

Liu joined the team in the summer of 2021 having previously served as a mountain bike instructor for Evergreen Sports. Liu, originally from Taiwan, has lived in Japan for over 10 years and speaks and writes English, Japanese, and Mandarin fluently.

Miwa is from Nagoya and joined the team from December 2021. She has worked for several years at an English school in Aichi and has experience as a grammar teacher, manager and trainer for new employees. She also worked at a Ryokan in Shizuoka, where she studied the art of Japanese hospitality. She likes Onsen, reading, watching movies, and also loves gardening.