Temporary Closure due to COVID-19 Outbreak

We regret to announce that Marillen Hotel, Springs Hotel and Phoenix Hotel and all associated Hakuba Hotel Group restaurants are temporarily closed. Our decision to close our businesses was made in conjunction with local health and government entities and came as a result of an ongoing COVID-19 outbreak investigation.

As of January 19th, 2021, there have been a total of 16 cases associated with Hakuba Hotel Group. The majority of staff who tested positive have no symptoms and all are currently in quarantine. All facilities of the group are being deep-cleaned and sanitized to ensure the safety of our staff and guests.

Hakuba Hotel Group has diligently enforced COVID-19 prevention guidelines since the start of the winter season in December 2020 as published on our website. We are doing everything we can to contain the spread and to comply with local government and medical recommendations. We will be closed until further notice, and look forward to serving you again soon.