We are pleased to announce that Marillen Hotel and Bernd’s Keller have resumed regular operation on 10th February 2021 and Jack’s Bar has re-opened on 11th February 2021 and will be open daily (except Monday) from 18.00 – [...]

We regret to announce that Marillen Hotel, Springs Hotel and Phoenix Hotel and all associated Hakuba Hotel Group restaurants are temporarily closed. Our decision to close our businesses was made in conjunction with local health an [...]

2020 Traveler’s Choice Awards We’re honored to announce that Phoenix Hotel & Chalets has been rated a top 10 accommodation in Japan in TripAdvisor’s annual Traveler’s Choice Awards. We would like to tha [...]

Hakuba sits 250k west of Tokyo in the heart of Japanese Alps making it easily accessible for Kantou visitors. Those interested in reaching Hakuba by public transportation have a several different options ranging in price and total [...]

Save time and save money. Book the Shinkansen Train to Nagano Station at a 50% discounted rate. The shinkansen train to Nagano is discounted 50% through March. This is the fastest and now cheapest way to visit Hakuba. How to Book [...]

Covid-19 Policy COVID-19 Policy At Hakuba Hotel Group, the health & safety of our guests and employees has the highest priority and we are committed to implementing the best possible hygiene and sanitation standards in line wi [...]